Shopping in the Metaverse Will Require an AI-Powered Voice

Beyond the most basic point-and-click interactions, trading in the metaverse will likely require some form of voice interaction powered by artificial intelligence (AI).

It could start with relatively simple voice biometric identification for purchases and logins in at least some retailers, banks and other businesses. It is already used for security verification; at Charles Schwables callers hear and repeat: “At Schwab, your voice is your password.”

But customer service, support, and sales interactions — really, any kind of customer experience that’s more complex than a drop-down menu — are likely to require some sort of voice interaction beyond selecting a choice or description of some words. common keyword searches today.

– Advertising –

See also: Payment modernization for markets, games, metaverse and more

This means Metaverse’s AI-powered voice biometrics are needed for purchasing, sales, customer service, and anything else needed to support customer purchases in a virtual reality (VR) environment.

No hands available

When a user is inside the metaverse, they are likely not typing on a keyboard, using a console, or holding other devices. While wearing a VR headset, their hands will be occupied by point-and-click joysticks used to move avatars and allow them to interact with virtual worlds.

This is why voice can be so important. Anyone’s primary interaction in the metaverse should be voice.

None of this is unfamiliar to anyone who has used Apple’s Siri or Google’s Alexa, and restaurants are already using similar technology.

Also read: Short-staffed restaurants are turning to robotic voice assistants to take orders

The technology is already widely used outside the metaverse, with “healthcare, automotive, retail, e-commerce, banking and human resources aiming to improve customer service through more personalized interactions”. These are among the use cases where natural language processing and generation are “seeing rapid growth,” Analytics India magazine said in March.

New technology is needed

Another aspect of this may be AI-supported translation tools such as the Universal Voice Translator Meta that work, which “does not have delays due to transcription time,” the magazine reported.

“If the metaverse is meant to behave like global cyberspace, language barriers must be removed,” he added.

This requires everything from researching and implementing technology to determining who (or what) will be a company’s business-to-consumer voice.

“Digital avatars will be an integral part of the metaverse, and since avatars hang out and interact with other avatars, simple text-based communication is not enough; there is a need for voice communications,” Speech Technology reported in April. “A variety of voice technologies – automatic speech recognition, text-to-speech, text-to-speech and machine translation – need to be deployed in the background to enable smooth voice interaction .”

He added that social networks use “a variety of content moderation tools to flag abusive content or filter content that violates the platform’s security and harassment prevention policies.”

But they focus on text and image content, not voice conversations, reported Speech Technology. “[W]We need the same tools for real-time conversations happening in the metaverse.

For all PYMNTS crypto coverage, subscribe daily Crypto Newsletter.

New PYMNTS Study: How Consumers Use Digital Banks

A PYMNTS survey of 2,124 US consumers showed that while two-thirds of consumers use FinTechs for some aspect of banking, only 9.3% call them their primary bank.

We are always looking for partnership opportunities with innovators and disruptors.

Learn more

Leave a Reply

Your email address will not be published. Required fields are marked *