Customer service in the metaverse? A new product promises to help companies in the metaverse with their customer service, which should help consumers navigate the buying process in the virtual world.
Thinking of jumping into the metaverse of your business? A company called Helpshift now offers a product called Metashift, which is said to be the first and only customer support solution for the virtual world.
Metashift allows brands to offer their customers immersive service and user support. The entrepreneur can also get feedback from his customers. The software provides blockchain verification, in addition to supporting mobile, VR, and AR experiences in the virtual world.
According to Metashift, by 2024 the metaverse retail market could be worth $ 800 billion. And by 2030, it is estimated to be worth $ 2.5 billion. Game software and services are the main drivers. In fact, the game industry is at the forefront of creating the building blocks of the metaverse. It is closely followed by the fintech, mobile retail and virtual entertainment industries.
With trouble comes risk. As brands move their businesses in the metaverse, they all have a stake in ensuring their customers have a great experience. Businesses also need to make sure everything is smooth for their own part. There are new ways to interact with customers in these new virtual experiences. Similarly, companies must also verify user identities and protect assets such as NFT, blockchain tokens, and ID tokens.
Most importantly, however, businesses need to make sure their customers have a good experience when shopping within the metaverse. Basically, the client enjoys the process, talks about it, and comes back.
Metashift aims to intervene in this phase of commerce within the virtual world and aims to accelerate the customer experience in the metaverse. With the new digital world offering customer service, customers can answer their questions and provide feedback, and talk to an agent without leaving the metaverse.
An experience -centered service within the metaverse
Metashift claims that with an immersive metaverse-specific customer support experience, companies can help reduce their churn rate. This is the rate at which customers stop associating with a business. Brands can add customer satisfaction scores (CSATs) and increase revenue.
Eric Vermillion, CEO of Helpshift, said, “If your brand is interested in the new possibilities the metaverse has to offer, you need to have a plan in place to engage with customers, collect and analyze feedback, and provide support.adapted to the needs of the immersive environment.If you cannot tailor your user experiences to the metaverse, you risk losing millions of customers.The metaverse is an immersive and transformative evolution if how people interact and interact with brands online.However, in order to thrive, businesses need to prioritize the user experience to avoid dropout and build enthusiastic followers.Users need to have a quick way to leave feedback and get internal support without having to leave the metaverse experience.
Keywords Studios is a service company for the video game industry. His team also thinks the metaverse has great potential. Director Peter Gerson said: “We believe that happy players are essential to the growth of a game because they spread the word. We value our partnership with Helpshift because we know they understand the importance. a seamless user experience and allows users to stay within the app.
A rolling system
Helpshift plans to launch the new Metashift support solution in three phases:
- Phase 1: Free feedback, bug and crash reports. That way companies can make sure everything is working correctly.
- Phase 2: Blockchain verification. Metashift certifies ownership of assets (such as NFTs). Metashift can help brands manage SSI (Self -Sovereign Identitiesor self-sovereign identity) to accompany their presence in the metaverse.
- Phase 3: VR support. Customers will be able to interact with support using VR.
According to Metashift, “As user experiences evolve to become more immersive, brand support also needs to improve. Users don’t have to leave VR to get support.
Brands can start using Metashift for free when it becomes available for free in early May. Here is his waiting list.
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